Terms and Conditions

Any order you place with us is not accepted until we have provided you with a written sales order confirmation (by email, post or in person). 

If we accept your Order, these Terms will form the basis of the Contract between us. You should print a copy of these Terms otherwise save them for future reference. We suggest you also keep a copy of the order confirmation email.  

In the unlikelihood of having to cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 14 days of the cancellation of your order.  

If you want to make any changes to your order, e-mail contactus@keensbelfast.com us or telephone us on 028 9045 3310 for further assistance.

Please note that when products are ordered at different times, we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted. 

We always endeavour to deliver to you in the fastest possible time when we have possession of your goods.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document issued by us is subject to correction without any liability on our part.  

Please note, product images displayed online are for illustrative purposes only - various image colours, contrasts, personal computer/mobile screens can affect image portrayal. Samples from our sofa and furniture collections should be viewable in store at all times - if you are visiting to try a product or see a sample it is always recommended to ring ahead on 028 9045 3310 to ensure your product/sample of interest is here for you. All sizes quoted are as instructed by the manufacturer and are approximate. Please allow for small size tolerances.

It is recommended that all table and cabinet surfaces are protected against marking by objects hot or cold. We also encourage the use of placemats and coasters.

All products with legs, eg chairs, tables, cabinets, bedframes, etc should always be lifted cleanly by 2 persons when moving – never drag or push products as this may loosen screws and possibly damage your furniture.